Terms and Conditions for Hospitality Professionals

Welcome

These Terms and Conditions explain how ClearShift works with hospitality professionals to connect you with shifts, events, contract work, and long-term opportunities.
Our goal is to help you find good, reliable work with trusted establishments.
Please read these Terms carefully — they apply whenever you engage with ClearShift through our website, WhatsApp, email, or app.

1. Agreement & Scope

1.1 By joining ClearShift, you (“the Professional”) agree to these Terms, forming a binding agreement between you and ClearShift.

1.2 ClearShift connects professionals with hospitality establishments for long-term, fixed-term, casual, event, and urgent cover (Staff on Demand) work.

1.3 These Terms apply to all engagements arranged through ClearShift’s website, WhatsApp, email, or any other ClearShift communication channel.

1.4 You are not employed by ClearShift. You remain an independent professional who chooses when and where to work.

2. How ClearShift Works

2.1 ClearShift introduces you to establishments and helps you secure work opportunities that match your experience, availability, and skills.

2.2 Once you are approved, you may receive shift opportunities via WhatsApp, email, or phone.

2.3 You are free to decline any opportunity without penalty, provided you communicate promptly and honestly.

3. Types of Opportunities

ClearShift facilitates the following types of work:

Long-Term Placement – full-time employment (6+ months)
Fixed-Term Contract – contracts up to 6 months
Casual Staffing – recurring or regular shifts
Events – one-off or multi-day event staffing
Staff on Demand / Urgent Cover – last-minute shifts within 72 hours

4. Payments

4.1 You are paid directly by the establishment for work you complete, unless otherwise specified for certain events where ClearShift manages payments.

4.2 ClearShift does not operate as a payroll provider unless explicitly agreed for specific events.

4.3 Payment terms are set by the establishment. ClearShift encourages establishments to pay promptly and fairly.

4.4 If payment is delayed, ClearShift will assist with follow-up, but final responsibility lies with the establishment.

5. Expectations & Conduct

Professionals working through ClearShift are expected to:

Arrive on time and be professionally presented
Communicate promptly if running late or unable to attend
Maintain high service standards
Treat staff and guests respectfully
Follow establishment rules and instructions

Repeated misconduct, no-shows, or poor behaviour may result in removal from the ClearShift network.

6. Cancellations

6.1 If you must cancel a confirmed shift, notify ClearShift immediately — ideally at least 24 hours before the shift.

6.2 Late cancellations without valid reasons may affect future opportunities.

6.3 If an establishment cancels, ClearShift will do its best to find you another suitable shift.

7. Events

7.1 For event work, ClearShift will provide shift details, payment information, and expectations beforehand.

7.2 You may be asked to confirm availability in writing.

7.3 Cancelling an event commitment without urgent cause may affect future event eligibility.

8. Safety & Workplace Conditions

8.1 Establishments are responsible for providing a safe and lawful working environment.

8.2 You must follow all safety guidelines and report concerns to ClearShift immediately.

8.3 ClearShift is not liable for workplace injuries or incidents.

9. Dispute Resolution

9.1 Minor issues should be resolved directly between you and the establishment.

9.2 ClearShift will assist with communication if needed but is not responsible for workplace disputes.

10. Information & Privacy

10.1 Your personal information is used only for coordinating shifts and placing you with suitable establishments.

10.2 Your details are shared only with establishments related to your confirmed opportunities.

10.3 ClearShift complies with South African privacy laws and does not share your information with unrelated third parties.

11. Leaving ClearShift

11.1 You may request removal from the ClearShift network at any time.

11.2 ClearShift may suspend or remove professionals who repeatedly cancel shifts, provide misleading information, or do not meet required standards.

12. Updates to Terms

12.1 ClearShift may update these Terms occasionally, with notice sent via WhatsApp or email.

12.2 Continued use of ClearShift after updates indicates acceptance of the revised Terms.

13. Acceptance

By engaging with ClearShift — through WhatsApp, email, the website, or app — you confirm that you have read, understood, and accepted these Terms.

14. Contact Information

ClearShift → Connecting Professionals & Establishments
M: 073 042 7738
E: email@clearshift.co.za
W: www.clearshift.co.za